FAQ

Shipping

How long will my order take to arrive?
Processing and delivery times vary by item and destination. You'll receive a shipping confirmation with tracking information as soon as your order is on its way.

Do you ship internationally?
Enter your address at checkout to see shipping options and rates calculated for your location.

Orders & Returns

Can I change or cancel my order?
Please contact us as soon as possible after placing your order and we'll do our best to accommodate changes before it ships.

What is your return policy?
See our Refund Policy for full details on returns and exchanges.

How do I track my order?
Once your order ships, you'll receive an email with a tracking link.

Products

Are your products true to size?
Each product page includes detailed measurements. We recommend measuring your pet before ordering, especially for beds, houses, and carriers.

How do I care for my pet's new bed or house?
Most items include removable, washable covers. Please refer to the care instructions on each product page.

Still Have Questions?

Reach out any time through our contact page, we're happy to help.